Live safety guide

Updated: November 11, 2024

What makes LIVE unique?

TikTok LIVE offers a space for real-time expression and creativity, allowing creators to connect with their audience in an engaging way and co-create content. During a TikTok LIVE session, creators can interact with viewers through comments and questions. Additionally, LIVE offers creators economic opportunities through LIVE Gifts, the ability to get discovered by new viewers, and a way to foster community.

Starting out on LIVE

To go LIVE, you must be at least 18 years old, and your account must have a certain number of followers, which may vary by market. When you first start going LIVE, you may not have access to all the features LIVE has to offer. We encourage creators to familiarise themselves with our Community Guidelines, Creator Code of Conduct and in-app safety features. Over time, you'll be able to gain access to the full LIVE experience as long as you follow our safety policies.

Customise your experience to prioritise your well-being

Well-being Tips

Engaging with viewers in real-time is incredibly exciting, but it can feel like there's a lot to balance when you're first starting out. That's why we've prepared some well-being tips to help LIVE creators, LIVE community moderators and LIVE viewers customise your LIVE experience to support your unique well-being needs.

Safety Tips for LIVE Creators

TikTok offers a number of tools to support your safety. You can view more resources for LIVE creators in TikTok's Creator Academy and find tips on how to safely share your story in our Safety Centre.

Before Going LIVE

Be mindful that LIVE is broadcast in real time and cannot be edited during your stream. This differs from short video on TikTok, which can be edited before posting. Be prepared before going LIVE by reviewing the safety tips and features below:

  • Public vs. Private: Consider your audience and if you want your content to be public or private. You can learn more about the differences between a public and private account in our Privacy Centre, which has videos and images to support you in managing your account.
  • Community Guidelines: Familiarise yourself with the TikTok Community Guidelines and Creator Code of Conduct to support a positive LIVE experience. If you violate our Community Guidelines and/or Code of Conduct, we may close the LIVE room and apply restrictions to your content, your LIVE features or account in line with our policies.
  • Age restrictions on LIVE: Creators must be 18+ to go LIVE and people must be 18+ to send and receive LIVE Gifts (*must be 19 to send Gifts in South Korea). Additionally, if age-restricted content is identified during the LIVE it won't be recommended for people between the ages of 13 and 17. LIVE creators are notified and can choose to disconnect co-hosts or remove guests whose LIVE content has been flagged as age-restricted.
  • About Me: To set the tone and vibe of your LIVE, use "about me" to tell people what it's about and outline any guidelines.
  • This feature can be accessed under LIVE settings --> About me.
  • Audience Controls: If your content may not be suitable for teens—for example, if it contains sensitive themes or adult humour, go to your Settings and turn on Audience Controls to ensure your content is only visible to users 18 years or older.
  • Personal Information: Be mindful of sharing your exact location in real-time. Try to avoid sharing personal information intentionally or accidentally in the background of your LIVE (ex. your home address or employer, etc.) to help protect your privacy and well-being.
  • Be Authentic: Authenticity is a fundamental principle for LIVE. We want everyone to bring their authentic selves to LIVE, and not pretend to be someone else. So, avoid streaming another person's LIVE content in a misleading way that could cause a reasonable person to believe that the individual in the livestream is the one streaming the content.

During a LIVE Session

Review the safety tips below about features available during your LIVE:

LIVE Safety Education Centre

LIVE Safety Education Centre: Once you gain LIVE access, you'll be able to find feature-specific guidelines, detailed safety explainers, and information about any potential violations in the LIVE Safety Education Centre by going to Creator tools -> Rules and guidance -> LIVE Safety Education Centre.

LIVE Gifts

LIVE Gifts: LIVE Gifts allow viewers who are 18+ (or 19 in South Korea) to react and show their appreciation for LIVE content in real-time. Creators have the option to turn this feature on or off depending on preferences. If you see someone sending Gifts and you think they're under 18, please report them.

LIVE Match

LIVE Match: LIVE Match is an exciting 5 minute competition. Be mindful of language and behaviour during Matches to ensure they do not violate Community Guidelines.

LIVE Multi-Guests

LIVE Multi-Guests: The multi-guest feature allows creators to invite a limited number of guests to connect in audio or video mode during their LIVE session. Guests can be added or removed throughout. Viewers can also send requests to join as guests.

In a multi-guest LIVE, the host is responsible for content streamed in their LIVE and should avoid sharing a guests' content that violates our rules or does not meet our FYF standards. All guests must follow TikTok's Community Guidelines to avoid an ongoing LIVE session being closed down.

LIVE Comments

LIVE Comments: Creators have a number of tools to control comments and how users interact with their LIVE.

  • Translate comments to your app's default language: Learn more on setting language preferences at TikTok's Help Centre. This can help ensure you understand all comments within your LIVE feed.
  • Keyword filtering tools help limit comments you feel are not appropriate or may go against TikTok's Community Guidelines. Up to 500 words can be added to the keyword list throughout the LIVE by hosts and moderators. Additionally, anti-bullying and hate speech prevention resources are available in our Safety Centre.
  • Comment Features: you have the option to turn comments on or off by going to "Settings" --> Comment Settings".
  • Mute and block users by long-pressing on a comment or pressing on the user's avatar to mute or block a user. Muted users can still view the LIVE during their mute time. Blocked users will be removed from your current LIVE, and unable to view your account or other videos/LIVES. In addition, they cannot interact with other videos you've posted or see your account.
  • Mute and block user comments: You can actively block comments during a LIVE and/or block comments that contain your chosen keywords or phrases. When muting comments, you can choose a mute duration ranging from 5 seconds to the entire LIVE. When a commenter is muted their comments will be erased from the LIVE. When a commenter is blocked, their comments will remain in the comments section until new comments are posted.
  • Report and filter unkind, spammy, or community-flagged comments: Community-flagged comments on TikTok are comments that the TikTok community previously blocked, muted or reported for being unkind, spammy or offensive. You can choose to filter community-flagged comments during your LIVE. These comments won't be visible to viewers and they'll appear greyed out or faded to you and your moderators. Creators and moderators can review filtered or community-flagged comments to approve or permanently hide them from the chat.

We encourage creators to use these tools to support a positive streaming experience and to help prevent violations of TikTok's Community Guidelines. After your LIVE is completed, you will have access to LIVE Replay for up to 30 days if you would like to review this material for any reason.

LIVE Community Moderators

TikTok has a dedicated safety team that reviews and moderates LIVEs to help ensure community safety. However, it can be helpful to have real-time support from someone who knows your content and community. That's why creators can appoint a Community Moderator (*up to 30 moderators per LIVE) to help manage your stream and maintain a welcoming and positive experience.

During a LIVE, assigned community moderators can keep conversation flowing during quiet periods, and also have access to in-app tools that can maintain a safe experience and encourage positive engagement from viewers. If granted permissions, LIVE community moderators can also help creators manage comments, keyword filters, and can be given similar controls to creators including the ability to:

  • Mute and block users or user comments
  • Report and filter unkind, spammy or community-flagged comments
  • Pin comments to the top of the LIVE chat

How to Add LIVE Moderators

You can add moderators by tapping “Settings” on the right side of the launch screen and clicking into the option for moderators.

Note, you must be friends, or mutual followers to add a user as a moderator.

Safety Tips for LIVE Moderators

Before taking on the role of a LIVE Community Moderator, connect with the creator to understand their expectations and target audience, and ensure they have enabled moderator settings and permissions. Note that moderators can only use comment settings if they're granted comment permissions by the creator. Additionally, read through the LIVE Safety section on the Creator Portal as well as the creator tips outlined in this Guide.

Safety Tips for LIVE Viewers

As a LIVE viewer you have access to LIVE events, LIVE Q&As and LIVE Gifts. You can filter your search by topic to find the LIVE community of your interest. Be aware that some topics are not suitable for younger audiences under 18 and that your interactions during a livestream are public to all those who have access to the LIVE.

LIVE Emergencies

If we identify an emergency on LIVE with an imminent risk of real-world harm, we immediately notify local authorities or emergency services who can take appropriate actions. In line with industry best practices, we may additionally close the LIVE to viewers, while letting it continue privately for the creator. This protects viewers from potentially distressing content while allowing emergency services to gather crucial information that helps them respond to the situation.

Sending Gifts

Viewers 18 and older (or 19 in South Korea) have the ability to access Gifts. You can send Gifts as a way to show your appreciation for a creator's content. Be aware that when you send a Gift in a LIVE room, you do so publicly, so other users of LIVE (including the LIVE Creator) can see your handle ID and the image of the Gift that you send.

Learn More
  • The LIVE Gifts feature is only available in select countries. Review our Virtual Items Policy to learn more about how to buy and use Coins for LIVE Gifting purposes in your region. To secure a Gift, viewers must first purchase Coins. The price of the Coins will be displayed at the point of purchase. Coins can be used to activate Gifts. As Gifts are automatically activated with immediate effect, they are non-refundable and cannot be exchanged back into Coins or cash.
  • Viewers can send a Gift during a LIVE by clicking the “Gift” button below the relevant User Content.
  • You may wish to set a daily Gift limit for yourself. When you reach that Gift limit on TikTok for the day, you will get notified. You can turn this setting on and off at any time. Learn more about Gift limit notification in our Help Centre.

Reporting a Problem on LIVE

Report a problem

Visit TikTok's Help Centre to report a problem related to TikTok LIVE. For a LIVE host or moderator, tap the host image in the top left-hand corner and select the “Report” button. Alternatively, you can long press on the comment text to report.

You may also visit the Safety Centre to learn more about what happens after a report is submitted.

Submit an Appeal

If you believe the livestream was wrongfully reported, the creator can submit an appeal to TikTok.

  • First, you’ll go to the “Violation Details” page and select “Submit appeal.”
  • Next, fill out the “Request another review” page and click “Submit.”
  • Then, you’ll see a confirmation page verifying that your appeal went through.
  • If you want to go back and check for updates, you can find them in your notifications section.