(If your residence is in another country, and not the European Economic Area, United Kingdom, or Switzerland)

Last updated: Oct 2022

The TikTok Live Stream Program (the “Program”) is provided by TikTok (“Platform”) for users to live stream and use live-streaming features. It is open to users of the Services who are aged 18 or older and is subject to the following terms and conditions of this Virtual Items Policy. If you are between the ages of 18 and the age of legal majority in your jurisdiction, you may only participate in the Program with the permission of a parent or legal guardian who agrees to be bound by this Virtual Items Policy.

Who is eligible to participate in the Program?

Users under the age the age of majority in your jurisdiction, may participate in the Program with the permission of a parent or legal guardian.
Select users, aged 18 or above may participate in the Program. Such users shall be selected exclusively at the discretion of the Platform on the basis of various criteria including their track record in creating quality content, number of followers etc.
Only users 18 years old or older (or the age of majority in your jurisdiction) can: buy Coins and Gifts; send Gifts to other Users; receive Gifts with monetary value; or earn Diamonds and withdraw Diamonds.

COINS

Who can buy Coins?

Users of our Services who are aged 18 (or age of majority in your jurisdiction) or older may purchase virtual “coins” (“Coins”) from us using authorised payment methods and through payment providers made available and authorized by us.

Purchasing Coins

The price of the Coins will be displayed at the point of purchase. All charges and payments for Coins will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.

You will be responsible for the payment of any Coins purchased by you. Once your purchase has been completed, your user account will be credited with Coins.

If you wish to make changes to your purchase, please contact us at the email address set out below. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of your purchase. If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Coins, you acknowledge and agree that we start supplying the Coins to you as soon as the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

How you can use Coins

Coins can be used to purchase Virtual Gifts. Coins cannot be exchanged for cash, or legal tender, or currency of any state, region, or any political entity, or any other form of credit.

Coins can only be used on our Platform and as part of our Services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.

No Coins may be assigned or transferred to any other user of the Services or third party except as expressly permitted by us in writing. The sale, barter, assignment or other disposal of any Coins, other than by us, is expressly prohibited.

Accrued Coins do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

Any Coins assigned, sold, or otherwise transferred without the express written consent of us are void. Any user of the Services who violates this restriction may have his or her account terminated us, forfeit Coins from his or her account, and/or be subject to liability for damages and litigation and transaction costs.

All Coins of a user will expire automatically upon termination of the user’s account for any reason.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Coins, where we have a valid reason to do so, in any general or specific case, and that we will have no liability to you based on its exercise of such right. If we decided to eliminate Coins from our services completely, we will do so by providing reasonable notice to you.

Contact us

If you have any problems with the purchase of Coins, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

GIFTS

Who can buy Gifts?

User of our Services who is aged 18 (or age of majority in your jurisdiction) or older may purchase virtual gifts (“Gifts”) by exchanging Coins for Gifts.

Purchasing Gifts

Gifts constitute a limited license to certain features of digital products and services. The exchange rate between each Coin and Gift will be displayed on our Platform at the point of exchange.

Published prices include taxes unless it is otherwise under applicable laws in your jurisdiction. If any Gifts are subject to sales tax in your jurisdiction and you have not paid the applicable sales tax to us, then you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such exchange rate as we see fit in our sole discretion, in any general or specific case, and that we will have no liability to you based on our exercise of such right.

If you wish to make changes to your purchase, please contact us at the email address set out below. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of the purchase.

Except as otherwise set out in this Policy, all sales of Gifts are final, and we do not offer refunds for any purchased Gifts. When you have exchanged your Coins for Gifts, such Coins will be deducted from your user account and credited with Gifts.

Gifts cannot be converted into or exchanged for Coins or cash, or be refunded or reimbursed by us for any reason.

Gifts exchanged or received by any user do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

We may replace previously exchanged copies of Gifts, if we determine in our sole discretion that the Gifts exchanged or received by a user are corrupted or otherwise damaged. We will not charge additional fees for reissuing a corrupted or otherwise damaged Gift. If you receive a corrupted or otherwise damaged Gift, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

We reserve the right to terminate or take other appropriate action against the account of any User that is deemed to be abusing the Program or this Virtual Items Policy.

How you can use Gifts

In relation to a live stream product, you may use Gifts to rate or show your appreciation for an item of User Content that is uploaded or streamed by another user (“Content Provider”).

When this functionality is available on the Services, you can contribute Gifts to User Content by clicking the “Give Gift” button below the relevant User Content.

When you have contributed a Gift to an item of User Content, this Gift will be removed from your account, and converted into Diamonds (as defined and further explained below) in the Content Provider’s account.

Please note that when you give a Gift to another user you do so publicly so other users of the Services (including the recipient of the Gift) can see your name, user ID and the details of the Gift that you gave.

Contact us

If you have any problems with Gifts, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

DIAMONDS

Who can earn Diamonds?

In a live stream product, a Content Provider who is aged 18 (or age of majority in your jurisdiction) or older will be entitled to earn virtual credits (“Diamonds”).

How do you earn Diamonds?

Diamonds are a measurement of the popularity of the relevant User Content. Diamonds are based on the Gifts a Content Provider receives, at a rate of conversion to be determined by us from time to time in its absolute and sole discretion.

For purposes of clarity, users cannot purchase Diamonds.

No Diamonds may be assigned or transferred to any other user of the Services or third party except as expressly permitted by us in writing.

Diamonds cannot be exchanged for Coins or Gifts.

The sale, barter, assignment, exchange, transfer or other disposal of any Diamonds, other than by us, is expressly prohibited.

Accrued Diamonds do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

Any Diamonds assigned, sold, or otherwise transferred without the express written consent of us are void. Any user of the Services who violates this restriction may have his or her account terminated by us, forfeit Diamonds from his or her account, and/or be subject to liability for damages and litigation and transaction costs.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Diamonds as it sees fit in its sole discretion, in any general or specific case, and that we will have no liability to you based on its exercise of such right.

Withdrawing Diamonds

At any point, a Content Provider can see how many Diamonds he/she has accrued on a real-time basis by checking their user account.

A Content Provider can choose, by selecting the relevant options in their user account, to withdraw Diamonds in exchange for monetary compensation (to be denominated in US dollars). The applicable monetary compensation will be calculated by us based on various factors including the number of Diamonds a user has accrued.

The withdrawal of Diamonds will be subject to the following terms and any additional information provided in the withdrawal instructions that are provided to you at the time of such withdrawal, including the applicable daily limits on withdrawal amounts: the rate of withdrawal will be displayed at the point of withdrawal.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such withdrawal feature as we see fit in our sole discretion, in any general or specific case, and that we will have no liability to you based on our exercise of such right; the applicable cash payment will be made directly into your nominated PayPal account or other third-party payment channel account (if applicable).

Your first and last name needs to be an exact match to your PayPal account information and your PayPal account needs to be verified. It is your responsibility to ensure that you provide your PayPal (or other payment channel) account information correctly. You are responsible for any losses caused by incorrect PayPal (or other payment channel) account information provided by you. Payment will not be sent to a PayPal account with an email address, a first and last name different from what appears on your account, and an account that has not been verified with PayPal; we may, at our sole discretion, request you to provide information to verify your identity (including your first and last name and your state ID number).

We reserve the right to verify your identity, age (by requesting a photocopy of your state ID card, or other proof as we may require) and eligibility qualifications to our satisfaction prior to making any payment.

Although we aim to fulfil all withdrawal requests in a timely manner, we do not guarantee fulfilment within a specific period of time (including any estimated timings set out at the time of withdrawal) and we will not be liable to you or any third party for any failure to fulfil a withdrawal request within such time.

If you wish to convert the amount into a currency other than USD, this option may be available within your PayPal (or other payment channel if applicable) account but this is at the discretion of PayPal (or other payment channel if applicable) and the terms and conditions of PayPal (or other payment channel if applicable), including any applicable fees, will apply to such currency conversion.

If you are subject to any taxes imposed by any jurisdiction on these payments, you will be responsible for the payment of such taxes (including any related penalties or interest) to the relevant tax authority. We reserve the right to deduct any applicable taxes prior to making such payment if we determine that we are required to do so by applicable law. We also reserve the right to request certifications from you in relation to taxes and to report to tax authorities amounts paid and/or withheld from payments to you.

We reserve the right to deduct Diamonds from your account if you are in breach of these Terms.

We may cancel the operation of the Diamond incentive at any time. If we cancel the Diamond incentive, you shall have no right or entitlement to any financial compensation in respect of any Diamond accrued prior to the date of cancellation of the incentive that has not been converted into cash using the mechanism set out in these Terms.

You agree that when a user is entitled to a refund for the Gifts he or she purchased, the payment withdrawn by you in relation to such Gifts shall be forfeited. You are responsible for refund such payment within 5 business days upon receiving our notice to you.

Contact Us

If you have any problems with Diamonds, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

You may cancel your account at any time, and we may terminate your account in accordance with the Terms. All the Coins, Gifts or Diamonds in your account will be cancelled immediately upon the cancellation or termination of your account. There will be no refunds for any unused or unredeemed Coins, Gifts or Diamonds, so we recommend you use them before terminating your account.

Virtual Items Policy

(If you are a user having your usual residence in the India)

Last updated: Dec 2019

The TikTok Live Stream Program (the"Program") is provided by TikTok ("Platform") for users to live stream and use live-streaming features. It is open to users of the Services who are aged 18 or older and is subject to the following terms and conditions of this Virtual Items Policy. Users between 18 or age of majority in your jurisdiction shall have parents or legal guardian’s full permission to participate the Program.

Who is eligible to participate in the Program?

Select users, aged 18 or above may participate in the Program. Such users shall be selected exclusively at the discretion of the Platform on the basis of various criteria including their track record in creating quality content, number of followers etc.

Users can only buy Coins and Gifts, send Gifts to others, receive Gifts with monetary value, earn Diamonds and withdraw Diamonds if they are aged 18 (or age of majority in your jurisdiction) or older.

We may make the following products and incentives available to you on our Platform from time to time.

COINS

Who can buy Coins?

Users of our Services who are aged 18 (or age of majority in your jurisdiction) or older may purchase virtual “coins” (“Coins”) from us using authorised payment methods and through payment providers made available and authorized by us.

Purchasing Coins

The price of the Coins will be displayed at the point of purchase. All charges and payments for Coins will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider.

You will be responsible for the payment of any Coins purchased by you. Once your purchase has been completed, your user account will be credited with Coins.

If you wish to make changes to your purchase, please contact us at the email address set out below. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of your purchase. If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Coins, you acknowledge and agree that we start supplying the Coins to you as soon as the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

How you can use Coins

By purchasing Coins, you are rewarding/providing revenue to the Program for your use. As a reward for purchasing Coins, the Program shall, of its own volition allow you to pick and send Virtual Gifts to other users. Coins cannot be exchanged for cash, or legal tender, or currency of any state, region, or any political entity, or any other form of credit.

Coins can only be used on our Platform and as part of our Services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.

No Coins may be assigned or transferred to any other user of the Services or third party except as expressly permitted by us in writing. The sale, barter, assignment or other disposal of any Coins, other than by us, is expressly prohibited.

Accrued Coins do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

Any Coins assigned, sold, or otherwise transferred without the express written consent of our Platform are void. Any user of the Services who violates this restriction may have his or her account terminated us, forfeit Coins from his or her account, and/or be subject to liability for damages and litigation and transaction costs.

All Coins of a user will expire automatically upon termination of the user’s account for any reason.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Coins, where we have a valid reason to do so, in any general or specific case, and that we will have no liability to you based on its exercise of such right. If we decided to eliminate Coins from our services completely, we will do so by providing reasonable notice to you.

Contact us

If you have any problems with the purchase of Coins, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

GIFTS

Who can buy Gifts?

User of our Services who is aged 18 (or age of majority in your jurisdiction) or older may purchase virtual gifts (“Gifts”) by exchanging Coins for Gifts.

Purchasing Gifts

Gifts constitute a limited license to certain features of digital products and services. We may decide to allow you to send Gifts at a certain rate of exchange (decided by us) for the Coin purchased by you on our Platform.

Published prices include taxes unless it is otherwise under applicable laws in your jurisdiction. If any Gifts are subject to sales tax in your jurisdiction and you have not paid the applicable sales tax to us, then you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such exchange rate as we see fit in our sole discretion, in any general or specific case, and that we will have no liability to you based on our exercise of such right.

If you wish to make changes to your purchase, please contact us at the email address set out below. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of the purchase.

Except as otherwise set out in this Policy, all sales of Gifts are final and we do not offer refunds for any purchased Gifts. When you have exchanged your Coins for Gifts, such Coins will be deducted from your user account and credited with Gifts.

Gifts cannot be converted into or exchanged for Coins or cash, or be refunded or reimbursed by us for any reason.

Gifts exchanged or received by any user do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

We may replace previously exchanged copies of Gifts, if we determine in our sole discretion that the Gifts exchanged or received by a user are corrupted or otherwise damaged. We will not charge additional fees for reissuing a corrupted or otherwise damaged Gift. If you receive a corrupted or otherwise damaged Gift, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

We reserve the right to terminate or take other appropriate action against the account of any User that is deemed to be abusing the Program or this Virtual Items Policy.

How you can use Gifts

In relation to a live stream product, you may use Gifts to rate or show your appreciation for an item of User Content that is uploaded or streamed by another user (“Content Provider”).

When this functionality is available on the Services, you can contribute Gifts to User Content by clicking the “Give Gift” button below the relevant User Content.

When you have contributed a Gift to an item of User Content, this Gift will be removed from your account, and converted into Diamonds (as defined and further explained below) in the Content Provider’s account.

Please note that when you give a Gift to another user you do so publicly so other users of the Services (including the recipient of the Gift) can see your name, user ID and the details of the Gift that you gave.

Contact us

If you have any problems with Gifts, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70

DIAMONDS

Who can earn Diamonds?

In a live stream product, a Content Provider who is aged 18 (or age of majority in your jurisdiction) or older will be entitled to earn virtual credits (“Diamonds”).

How do you earn Diamonds?

Diamonds are a measurement of the popularity of the relevant User Content. Diamonds are based on the Gifts a Content Provider receives, at a rate of conversion to be determined by us from time to time in its absolute and sole discretion.

For purposes of clarity, users cannot purchase Diamonds.

No Diamonds may be assigned or transferred to any other user of the Services or third party except as expressly permitted by us in writing.

Diamonds cannot be exchanged for Coins or Gifts.

The sale, barter, assignment, exchange, transfer or other disposal of any Diamonds, other than by us, is expressly prohibited.

Accrued Diamonds do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

Any Diamonds assigned, sold, or otherwise transferred without the Platform’s express written consent are void. Any user of the Services who violates this restriction may have his or her account terminated by us, forfeit Diamonds from his or her account, and/or be subject to liability for damages and litigation and transaction costs.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Diamonds as it sees fit in its sole discretion, in any general or specific case, and that we will have no liability to you based on its exercise of such right.

Withdrawing Diamonds

At any point, a Content Provider can see how many Diamonds he/she has accrued on a real-time basis by checking their user account.

A Content Provider can choose, by selecting the relevant options in their user account, to withdraw Diamonds in exchange for monetary compensation (to be denominated in US dollars). The applicable monetary compensation will be calculated by us based on various factors including the number of Diamonds a user has accrued.

The withdrawal of Diamond will be subject to the following terms and any additional information provided in the withdrawal instructions that are provided to you at the time of such withdrawal, including the applicable daily limits on withdrawal amounts: the rate of withdrawal will be displayed at the point of withdrawal.

You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such withdrawal feature as we see fit in our sole discretion, in any general or specific case, and that we will have no liability to you based on our exercise of such right; the applicable cash payment will be made directly into your nominated PayPal account or other third-party payment channel account (if applicable).

Your first and last name needs to be an exact match to your PayPal account information and your PayPal account needs to be verified. It is your responsibility to ensure that you provide your PayPal (or other payment channel) account information correctly. You are responsible for any losses caused by incorrect PayPal (or other payment channel) account information provided by you. Payment will not be sent to a PayPal account with an email address, a first and last name different from what appears on your account, and an account that has not been verified with PayPal; we may, at our sole discretion, request you to provide information to verify your identity (including your first and last name and your state ID number).

We reserve the right to verify your identity, age (by requesting a photocopy of your state ID card, or other proof as we may require) and eligibility qualifications to our satisfaction prior to making any payment.

Although we aim to fulfil all withdrawal requests in a timely manner, we do not guarantee fulfilment within a specific period of time (including any estimated timings set out at the time of withdrawal) and we will not be liable to you or any third party for any failure to fulfil a withdrawal request within such time.

If you wish to convert the amount into a currency other than USD, this option may be available within your PayPal (or other payment channel if applicable) account but this is at the discretion of PayPal (or other payment channel if applicable) and the terms and conditions of PayPal (or other payment channel if applicable), including any applicable fees, will apply to such currency conversion.

If you are subject to any taxes imposed by any jurisdiction on these payments, you will be responsible for the payment of such taxes (including any related penalties or interest) to the relevant tax authority. We reserve the right to deduct any applicable taxes prior to making such payment if we determine that we are required to do so by applicable law. We also reserve the right to request certifications from you in relation to taxes and to report to tax authorities amounts paid and/or withheld from payments to you.

We reserve the right to deduct Diamonds from your account if you are in breach of these Terms.

We may cancel the operation of the Diamond incentive at any time. If we cancel the Diamond incentive, you shall have no right or entitlement to any financial compensation in respect of any Diamond accrued prior to the date of cancellation of the incentive that has not been converted into cash using the mechanism set out in these Terms.

You agree that when a user is entitled to a refund for the Gifts he or she purchased, the payment withdrawn by you in relation to such Gifts shall be forfeited. You are responsible for refund such payment within 5 business days upon receiving our notice to you.

Contact Us

If you have any problems with Diamonds, contact us at: https://www.tiktok.com/feedback?lang=en&loc=70